When a business faces a claim, handling that claim can be as important as the insurance policy itself. Effective claims management ensures your business is protected and that disruptions are minimised. This guide provides an overview of managing the process efficiently, from responding to the incident to resolving a claim successfully.

Step 1: Immediate Action and Policy Clarity

The moment an incident occurs, it is crucial to act swiftly. The foremost priority is the safety of all individuals. Evaluate the extent of the incident and identify any potential hazards that may pose further risk or loss. If necessary, administer first aid and/or call emergency services. Secure the area to reduce risk or further loss. For property damage, consider arranging emergency make safes if required. 

Once the risk is contained, notify Knightcorp. Knightcorp can assist with make safe arrangements and provide guidance on documentation for claim lodgement. It is essential that you document everything from the beginning. Preserving evidence and maintaining a clear record of events will be key to protecting your position and avoiding unnecessary expenses. This early groundwork helps ensure the best possible outcome.

Before lodging the claim, Knightcorp will review your policy to determine coverage and identify additional benefits to maximise the claim outcome and minimise disruption to your business. 

Step 2: Expert Collaboration and Vendor Selection

A successful claim goes beyond filling out paperwork. It often involves collaborating with experts who can provide the proper support, such as legal advisors, loss adjusters, or industry specialists. Knightcorp will assemble a team that understands the nuances of your claim to ensure that each aspect is expertly handled.

Additionally, if outside vendors are required—whether for technical assessments, forensic analysis, or specialist services—it is vital to choose those who align with your coverage and defence strategy. The right vendor can make a significant difference in reducing risks and costs.

"Having an advocate on your side during a claim is critical. It’s not just about processing paperwork; it’s about fighting for the best possible outcome for your business. At every stage, you need someone who understands your policy inside and out and who is committed to protecting your interests—not just going through the motions." Sean D'Cruz, Head of Commercial & Claims at Knightcorp

Step 3: Advocating for Your Business

Advocacy is at the heart of effective claim management. Whether formulating claims management strategies, negotiating settlements, or ensuring payments are made promptly, a strong advocate will fight for the full benefit of your coverage. This phase requires persistence and expertise, as challenges often arise that must be navigated carefully.

Knightcorp Claims Consultants have extensive experience navigating the complexities of the claims process. We utilise our long-standing relationships with insurers to advocate for your interests. 

Keeping regular communication during this process is critical. Knowing where things stand helps you maintain confidence and respond swiftly if issues emerge.

Step 4: Post-Claim Review and Future-Proofing Your Business

Once a claim is resolved, the focus should shift to prevention. A thorough review of the process can offer valuable insights into how your business can better manage risks moving forward. Whether adjusting coverage or refining your risk management strategies, the goal is to future-proof your business against similar events.

Dedicated Claims Management at Knightcorp

At Knightcorp Insurance Brokers, we don’t just handle claims—we own the process from start to finish. We review the policy to determine coverage and identify any additional benefits under the claim. We then shape your claims strategy, guide you in vendor selection, and fight to get you the best result. We don’t manage claims; we deliver results. When your business is on the line, trust Knightcorp to get the job done and done right. 

Let’s Talk 

DISCLAIMER: This information is provided to assist you in understanding the risks, implications, and common considerations for your industry.  It does not constitute advice and is not complete. Please contact Knightcorp Insurance Brokers for further information.